Poor and slow admission process impacts students

I am extremely saddened with how I was treated by the administration staff from Milpark. I started my registration with them in 2022 for the 2023 academic year and getting the response from the administration staff took weeks until I was only set up within the course when the formal program had started. I wrote countless emails tell them about my anxiety of being set up late and the impact it has on your mental stability when starting your CTA journey already on the back foot. I found myself constantly on the catch up mode and spoke to support that I was not going to make it. I requested to rather cancel my studies to resume in their July intake before I could even write test 1, but the final decision was to be charged R8 490 as a cancelation fee which felt extremely painful as the delay was from their staff and sadly also had missed to select the mode of writing as everything with my start of the program was delayed but I received a blanket response without considering the impact of how their staff delay in processing my application to study with them had on me mentally and to suffer financial loss of this nature has been a painful pill to swallow as I pay for myself without any sponsorship. I missed even the selection of the test venue and I was told to write remotely which was a higher risk with the load shedding and cable thefts within our area. I repeatedly requested to go to a venue so I could write but I was told it's too late hence the ultimate decision to cancel to the second intake as I was disadvantaged starting the course which requires mental strength and emphasis on not falling behind but I was already behind the schedule due to late admission processing from their admin staff. I followed up with their Admin staff and I was only getting a response of an extract of their student handbook regarding cancelation but they benefit while their staff discredited me from the beginning but there is no mention in the student handbook about them addressing staff issues that cause loss to students. I enrolled as discussed with them for the July intake to be told to pay another R8 490 to be registered as there is no credit in my account. The decision I received from the Academic Committee was simply a blanket response without considering the credits of the cancelation request that my deposit will be charged for the request to cancel. I am saddened by this experience as the course itself that they offer it's really great but the administration process really breaks people's spirit