Pathetic service

Milpark Education has become more and more pathetic every year. The communication is horrible. I’m still waiting for my results for a certain module which I had a payment arrangement for, I paid every cent that was due and was also over charged when I queried why the additional amount I wasn’t given a response. I paid regardless eventually the results were loaded as DNW I queried what this is and was advised that I did not write which is not true also a deferment was registered on my profile for the same module which I did not know about and did not sign for. My assumption is that they mixed my details with another student however nobody from their support can explain what’s happening also all my notifications on my student profile have been deleted so meaning that the exam confirmation is gone as well as all other previous correspondence. I have called and emailed since 5 December 2023 till to date I haven’t received a positive response. I was today told that they have escalated the matter after going to the Auckland Park campus (which was closed - was told by the security that they are fully online now and the offices are no longer operating) and called their support. I later received a deferent sms for exam date 10 Jan which I did not register for. I think UNISA is way better than what Milpark has become. Expensive for mediocre service.