Pathetic service and support

I am utterly disapointed, frustrated and unhappy with Milpark.

I registered for my HR FET Certificate and I have submitted my formative assessments and received my results and I am compliant which I am very happy about. However when I received the results for my Business Environment I phoned Milpark to make sure what the next step is because it is the first time I am doing part time study and I do not know how all the processess work. Unfortunately I did not write down the person's name who I was talking to as I did not in a million years think that I would end up in the situation I am now. The lady I spoke to explained to me that my summative assessment will be an open book online exam on 31/10/2018 and that I will have the whole day to submit it, she further explained to me that a link will be made available that day on my learning portal for me to take the exam and submit it. Much to my surprise on that day I could not find such link. I phoned Milpark immediately to find out where the link is, where I was then informed that it is not an online exam and that I was supposed hand in the assessment at a Milpark branch or courier it just as I did with my formative assessments, I was shocked, angry, frustrated and disapointed. I WAS GIVEN WRONG INFORMATION BY A MILPARK EMPLOYEE THAT IS SUPPOSED TO BE TRAINED TO KNOW THE CORRECT INFORMATION.

Eventually after I calmed down Lizelle who assisted me showed me how to apply for an extension for my assessment. I app**** for the extension as advised for all 3 my subjects as I am now one month behind on ALL THREE MY SUBJECTS thanks to Milpark. Today I got feedback that only ONE extension was approved and the other two are declined because the date is yet to come for submission.

Now Milpark expects me to complete a total of 367 pages worth of workbook assessments in ONE MONTH. When I registered my subjects in the beginning I wanted to register all three subjects for the same due dates, Milpark then advised me to split my subjects as the work is and I quote "A LOT", so now Milpark is going against their own advice.

It is not possible for me to complete such a big workload in one month, I am a part time student, I have a full time job, a family to take care of not to mention the other responsibilities.

I honestly feel that I am being set up for failure by Milpark, I feel that when the decision was made all the human factors were not taken into consideration and that my case was not properly looked at or discussed.

I am now being punished for a mistake a Milpark employee made, everytime I am the one that ends up with the shortest end with the stick and its not even my fault. How is this even fair towards me? How does Milpark pride themselves with this type of service/support.

If I was the one that was at fault I would take responsibility for it and pay my dues, but I am not yet I am being punished for it?

This is not the first incident I had with Milpark, everyting from my admissions to my registrations ended up in me fighting with someone because there is always someone that is not doing their job, and now this, when will my frustration end, when will I actually get the service and support I want and deserve as a student.

I will not recommend anyone to Milpark and I will take my future studies elsewhere

Should anyone from Milpark want to assist me to try and correct their mistake they can contact me on my cellphone ********** 838 my student number is MI272843