Ombudsman intervention needed

I honestly thought this would be over with the last review or complaint that i published however im sad to say no. Theres no end in sight with Milpark. I would however like thank Jodie and Nonhlanhla from sales who have been efficient when dealing with them. They are the lights of this bleak situation. Im here again cause i requested a cancellation of my studies with Milpark in May. Which was done and i was happy until i found out that i would be receiving a refund for my modules except for the ***** module which i will be charged a 20% fee for. Again i have sent emails, logged the numerous requests asking why am i charged a 20% penalty fee for a module which was also supposed to commence in September and the exam date would be the 23rd of October. Why when i have cancelled atleast three months in advance prior to commencement but no answer. Pillar to post. Not to mention that the refunds on the cancelled modules are sitting in their (Milpark 's) account not mines. Accruing interest. It is exhausting to have to resort to complaining in order to get to speak to someone, in order to get help. Cause each time i send an email, im told log this request it will go to the committee, the committee willl never respond to a basic question on email nor can you speak to someone from support on the phone. I have tried to be civil but im not getting any joy my next step is to go to the ombuds. The studies are not that difficult but dealing with organization is.