HS
Hester S

1 reviews | Active since Feb 2022

01 Dec 2023, 13:25

Not issuing duplicate Certificates

I requested a duplicate of my NQF 5 certificate which I had to Pay R600 to reissue on the 19 September 2023. But yet no certificate receive up to today. upon my student service requests i was informed that the printer is not working. How professional is this?

0
Replies (2)
Milpark Education
Milpark Education's reply01 Dec 2023, 15:50
Official
Good day Hester

I trust you well.

Thank you for bringing this to out attention.

Kindly please be advised that Milpark take these things very serious.

Your complaint has now been escalated and feedback will be provided.

Regards
Milpark Education
Milpark Education's reply04 Dec 2023, 09:17
Official
Good day Hester

I am writing to inform you about the current status of your certificate and to sincerely apologize for the delay in its delivery.
 
Regrettably, we have encountered an unexpected delay in receiving the certificates from our printers. We understand the importance of this document to you, and we share your concern about the inconvenience this delay may have caused.
 
Please be assured that we are actively working with the printing company to expedite the process and ensure that your certificate is delivered to you as soon as possible. We understand the significance of this achievement, and we sincerely apologize for any frustration or inconvenience this delay may have caused.
 
In the meantime, if there are any specific concerns or if you require any further assistance, please do not hesitate to reach out to us. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter promptly.
 
Once again, we apologize for any inconvenience this delay may have caused and appreciate your understanding in this matter. Thank you for your patience.
 
Best regards,
Milpark Graduations