No support during exam with a power failure

To cut a long story short, on the day of the above mentioned exam (19 May) while I was busy with Part A of the exam I struggled with a power failure and my WIFI got disconnected.

In the rush to get everything up and running to submit the exam my computer crashed and I had to restart my computer. I then accidentally uploaded the exam template instead of the completed exam. I immediately realised the mistake and on the technical support forum, which was open while I was writing the exam, I advised the support assistant of my predicament. She then advised me to submit my completed exam to *** which I did at 12:19 on the 19th of May before I even started with Part B as per the attached email.

After the exam I contacted the call centre and the call centre agent confirmed to me that the assessment centre would have received the documents and would respond to me once they reviewed the exam. I also subsequently sent follow up emails on the:

24th of May & 23rd of June but, without any response.

I then received an SMS advising me that I failed my exam. Obviously I would fail if they have not marked Part A. Now I keep on receiving emails to apply for a deferral which is not fair as I advised the Milpark team on the day of my predicament and the feedback was that I must send the email to assessments and they will mark the same.

I now need to register for the 2nd semester but, are very despondent with this matter and need your urgent assistance in this regard.