No positive response to query for over 2 years

To whom it may concern,

Please note that I have a query that is still on-going and has not been resolved.

Communication is still long threads of emails and things that will happen but no definite action! Kindly find a final solution to be to the benefit of both parties.

This issue is related to two other queries I have submitted since 2016. If this issue can be pending for almost two years, this is an indication of serious issues in administration or a sheer disregard for your students and potential students.

Regards