No customer service

I have submitted a successful application on the 21st of September for a PG financial planning degree. My simple request is to find out if I have been accepted into the program or not. The wait time is 5 business days which I waited for to receive a response. It is the 1st of October and I still do not have a response on whether or not I have been accepted. I logged a case on your online portal ( CAS-378027-N3S4B6) which was assigned to Owageng Mokomela on the 29th of September. Owageng has still not responded to this online case as of the 1st of October. I then sat on your call center on hold for 33 minutes on the 30th of September before the line cut off. It seems like leaving a bad review may be the only way to get a competent response from Milpark. Can someone please review my case and provide feedback.