Nightmare and unfair treatment

On 16 March 2026, I wrote the Corporate Financial Planning exam, which unfortunately turned into a distressing experience due to technical issues with the Milpark exam monitoring system. These system failures caused myself and several other students to begin writing the exam late. I immediately reported the issue and have proof thereof. Despite this, I was instructed to continue writing the exam, even though I was already 45 minutes behind schedule. I submitted the exam under these conditions, and it was subsequently marked without any consideration of the lost time caused by system failures outside of my control. I struggle to understand how this is considered fair. The exam was not completed within the allocated time due to faults in your system, yet I am now being penalized for this and marked as having failed. I am further expected to repeat the module and pay additional fees as a result of circumstances caused by the institution’s own system failure. This raises serious concerns regarding fairness and accountability. Students should not be disadvantaged or financially burdened due to technical failures on the institution’s side. I have repeatedly attempted to raise concerns about how unaccommodating and unsupportive the experience of studying at Milpark has been, but these concerns are consistently brushed aside. This situation is extremely unfair, and I formally request that this matter be urgently reviewed and reconsidered for a supplementary exam.