Mulepark

I have been a student with Milpark for quite a few years and it seems these days they service has diminished. I have mailed queries with no response whatsoever, tried calling in and it tskes over 15-20 mins just for some one to pick up. I am writing 29 Apr 2019 and still no info on how the online submissions works. I also fed up with asking to reset the password online as my previous employer email registered is not in use. This is no longer customer service and everything seems like there is a go slow should change name to "Mulepark"