BN
Babvumili N
1 reviews | Active since Apr 2021
10 Jan 2022, 14:57
Misinformed - Now ignored!!!
I purchased the RE5 Link (practice exam) on 12 Nov 2018. The adviser that assisted me on the day told me that the link does not expire and I can use it anytime - so I purchased the link under that advice. On 15 Dec 2021 I called in several times trying to get someone to assist me with the link and log in details - needless to say I spent over an hour being on hold and being pushed from pillar to post - calls even being dropped on me. The service - or should I say lack thereof was appalling. I was eventually told that the link expired and that I must purchase a new one - never mind that I paid over R800 for that link. This is absolutely shocking to say the least! I was never informed of any expiry date - otherwise I would never have purchased the link on that day. The Student Term And Conditions that were printed out and given to me on that day also do not state anything about an expiry date. I am really not happy about this as I feel that I have been ****** of R813 which I paid in full for this link. I was misled and misinformed. I have been trying to get this resoled since 15 Dec 2021 - I sent emails to *** & *** on 15 Dec 2021 and followed up on 23 Dec 2021. No one has bothered to come back to me - and yet they are the ones that told me the link does not expire. I am totally disappointed - and they are holding back my progress with this exam! I thought Milpark were a reputable institution - but clearly I was wrong. I was misled and misinformed and told the RE exam test link does not expire - and now I am being totally ignored since I launched a query about this. Further more I never received any communication regarding an expiry date - not even a any warning to be told that something I paid so much money for is expiring - no courtesy whatsoever. Absolutely shocking!
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Replies (7)0
Replies (7)
Milpark Education's replyOfficial
12 Jan 2022, 14:06Dear Babvumili.
We apologise for the frustration you encountered, we will be in contact with you as soon as possible ,so that we can get to the bottom of the matter,
We apologise for the frustration you encountered, we will be in contact with you as soon as possible ,so that we can get to the bottom of the matter,
Milpark Education's reply12 Jan 2022, 14:06
Official
Dear Babvumili.
We apologise for the frustration you encountered, we will be in contact with you as soon as possible ,so that we can get to the bottom of the matter,
We apologise for the frustration you encountered, we will be in contact with you as soon as possible ,so that we can get to the bottom of the matter,
BN
Babvumili N's updateReviewer Update
14 Jan 2022, 10:47I received an email from Roweena Naidu with a copy of my contract/agreement. It clearly states a start date for the exam. I asked her to show me the end date or expiry date of the exam - which she failed yo do - because it is not stated on the document. Roweena seems to have escalated my query to Zaheemah Dollie on 11 Jan 2022 - who up until now has not yet bothered to resolve this!!! It's been over a month I've been trying to get a resolution to this. Milpark and it's staff have no care in the world to fix their mess. I'd like to have the name and contact details for the authority that governs Milpark so they can give me a resolution.
BN
Babvumili N's update14 Jan 2022, 10:47
Reviewer Update
I received an email from Roweena Naidu with a copy of my contract/agreement. It clearly states a start date for the exam. I asked her to show me the end date or expiry date of the exam - which she failed yo do - because it is not stated on the document. Roweena seems to have escalated my query to Zaheemah Dollie on 11 Jan 2022 - who up until now has not yet bothered to resolve this!!! It's been over a month I've been trying to get a resolution to this. Milpark and it's staff have no care in the world to fix their mess. I'd like to have the name and contact details for the authority that governs Milpark so they can give me a resolution.
BN
Babvumili N's updateReviewer Update
02 Feb 2022, 06:54It is now the 2nd of February 2022. My issue is still not resolved - intact I am just being ignored with the hope that I forget about this - even though I had asked about this on date of purchase and was told by their Consultant that the link does not expire. Milpark expects me to pay for a new link and yet they did not inform me the one I initially purchased was expiring. Milpark has also failed to prove that I was made aware of the expiry date as the documents they sent to me clearly have no indication of an expiry date. I have been ****** of over R800 by Milpark through this ********* act - and now they just continue to ignore me while they are in the wrong with this. This is so shocking from what is supposed to be an reputable educational institution!!!
BN
Babvumili N's update02 Feb 2022, 06:54
Reviewer Update
It is now the 2nd of February 2022. My issue is still not resolved - intact I am just being ignored with the hope that I forget about this - even though I had asked about this on date of purchase and was told by their Consultant that the link does not expire. Milpark expects me to pay for a new link and yet they did not inform me the one I initially purchased was expiring. Milpark has also failed to prove that I was made aware of the expiry date as the documents they sent to me clearly have no indication of an expiry date. I have been ****** of over R800 by Milpark through this ********* act - and now they just continue to ignore me while they are in the wrong with this. This is so shocking from what is supposed to be an reputable educational institution!!!
Milpark Education's replyOfficial
02 Feb 2022, 08:22Dear Babvumili,
The above mentioned will be in contact with you as soon as possible.
The above mentioned will be in contact with you as soon as possible.
Milpark Education's reply02 Feb 2022, 08:22
Official
Dear Babvumili,
The above mentioned will be in contact with you as soon as possible.
The above mentioned will be in contact with you as soon as possible.
BN
Babvumili N's updateReviewer Update
03 Feb 2022, 14:53I received an email from Lizelle Swarts today talking about some "Fact Sheet" that I have never seen or heard off before - talking about expiry of a link. It is definitely not a fact to me as they failed to do their job correctly in the first place. Again it's like I'm talking to rocks honestly! I cannot understand how an educational institution can miss such important info where money is involved and still have the audacity of pushing from pillar to post over their own error. Explaining to me after the fact that the link expires is pure negligence. Pulling through a flimsy document I have never seen or signed and sending it to me as proof is even worse - an insult actually. I am absolutely disgusted in the way Milpark has dealt with this situation especially since they are in the wrong for all of this. They could have simply sent me the right link and apologised for their short coming. Such pathetic service. Day light *******!!!
BN
Babvumili N's update03 Feb 2022, 14:53
Reviewer Update
I received an email from Lizelle Swarts today talking about some "Fact Sheet" that I have never seen or heard off before - talking about expiry of a link. It is definitely not a fact to me as they failed to do their job correctly in the first place. Again it's like I'm talking to rocks honestly! I cannot understand how an educational institution can miss such important info where money is involved and still have the audacity of pushing from pillar to post over their own error. Explaining to me after the fact that the link expires is pure negligence. Pulling through a flimsy document I have never seen or signed and sending it to me as proof is even worse - an insult actually. I am absolutely disgusted in the way Milpark has dealt with this situation especially since they are in the wrong for all of this. They could have simply sent me the right link and apologised for their short coming. Such pathetic service. Day light *******!!!
BN
Babvumili N's updateReviewer Update
03 Feb 2022, 21:10And then Lizelle Swarts proceeds to email me this so called fact sheet... After I explained a million times that I have seen or heard of it. I am not shocked!!! I don't understand how a high learning institution can employ people who fail to comprehend such a simple query This !! Sending me a form that was never completed by me... What the hell does that prove?! What a humiliation to such a big organization. You have ****** me and continue to act the fool as if you don't see that you're in the wrong! Pathetic! Disgusting! Shocking!
BN
Babvumili N's update03 Feb 2022, 21:10
Reviewer Update
And then Lizelle Swarts proceeds to email me this so called fact sheet... After I explained a million times that I have seen or heard of it. I am not shocked!!! I don't understand how a high learning institution can employ people who fail to comprehend such a simple query This !! Sending me a form that was never completed by me... What the hell does that prove?! What a humiliation to such a big organization. You have ****** me and continue to act the fool as if you don't see that you're in the wrong! Pathetic! Disgusting! Shocking!
BN
Babvumili N's updateReviewer Update
08 Feb 2022, 20:25I am still waiting for someone who actually has a moral campus and knows how to do their job to fix this. Ignoring me and sending me ridiculous emails is not going to solve those situation. I paid too much money to be ********** by you. You are in the wrong Milpark!!!! Fix this!!!!!
BN
Babvumili N's update08 Feb 2022, 20:25
Reviewer Update
I am still waiting for someone who actually has a moral campus and knows how to do their job to fix this. Ignoring me and sending me ridiculous emails is not going to solve those situation. I paid too much money to be ********** by you. You are in the wrong Milpark!!!! Fix this!!!!!