sN
sunita N

1 reviews | Active since Oct 2016

25 Jan 2023, 12:56

Milpark: Unprofessional & Disappointing Institution in SA

Milpark is an unprofessional institution which do not respect its students. November 2022 I completed an EFT for registration in 2023 but there was no registration which took place by 2023. Thereafter I requested that my registration be cancelled and refund of my registration money due to several issues with a Business Ethics course 2022. After sending a request for a refund. Student support and student services refuse to assist me and kept on delaying the process for the refund! This is due to NO escalation process at Milpark. The only contact a student has is with student stupport. After sending the email request of cancellation and refund for money paid. Loraine Hina sends me a request of cancellation fee that I must pay 40% of my money. Lorraine has been sent several emails and I have spoken to her but she refuses to assist me with a refund of my money! The manner that this issue has ben treated is *********. Although registration did not transpire Milpark would like to take 40% for of my money!!! Milpark has to date not taken taken responsibility nor accountability for mistakes on their side.

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Replies (7)
Milpark Education
Milpark Education's reply26 Jan 2023, 08:18
Official
Good day Sunita

I trust you well.

Kindly be advised that we take these things seriously and I will be in contact with you soon.

Regards
Milpark Education
Milpark Education's reply26 Jan 2023, 08:53
Official
Hi Sunita

As per our telecom, kindly forward us the required documents in order to process the request.

Regards
sN
sunita N's update26 Jan 2023, 10:49
Reviewer Update
Good day Joey

Documents were sent to Lorraine on several occassions! Furthermore I have explained to you this morning as well. Lastly Eshaam told me that the refund was processed yesterday but once again documents are being requested again today.

I would like a conformation date of the refund today.

Regards


Milpark Education
Milpark Education's reply26 Jan 2023, 10:51
Official
Hi Sunita

As per our telecom, please be advised that the only document we require of you is the Proof of banking no later than 3 months. Also, please send us the email which Lorraine requested with regards to the Remark in order to do further investigation.

We are here to help and assist you.

Please forward the required documents urgently to process your complaint.

Regards
Milpark Education
Milpark Education's reply26 Jan 2023, 10:53
Official
Hi Surita

As you have confirmed telephonically, I will send the communication to your Gmail account as well.

Regards


sN
sunita N's update26 Jan 2023, 11:17
Reviewer Update
Good day Jody

I dont have any faith or confidence in Milpark refunding my money. Once again information is being requested and yet its been provided. This is just to delay the refund. The proof of bank account was provided and the proof of payments were also provided thus showing proof of bank account as well. Previous years records should also show the same bank account. How much more proof of bank account information would you like?

Just yesterday I received telephone confirmation that the refund was being processed and yet today I am being requested for documentation.

Furthermore you make mentionof the remark investigation but yet student services confirmed that I would receive my remark results which was suppossed to be the 23 January 2023 but this was not received. As once again documentation was requested after several requests from last year December 2022 was sent which nobody not even the Lecture rep**** to.
Lorraine mentioned she had records but yet the records which she mentions are incorrect and now once again she is requesting additional information.
Milpark Education
Milpark Education's reply01 Sept 2023, 11:41
Official
Good day,

I hope all is well.  Reminder to email us at *** should you require any assistance from us.