Milpark, lack of urgency, services and assistance with no bother in the world to assist

Attempting to get a consultant to call you back is like getting blood from a stone. I wish I could just move to another institution. I honestly believe I would get a better experience. This is so stressful as I am applying for my second year, and I need to supply my organization with the necessary docs required from Milpark so they can pay. however, to no avail. don't know what to say around the lack of urgency, new e mail system supposed to make things easier. call in to speak to my consultant no they only deal via e mail. cannot transfer me. Dealing with my consultant is another pain just to get ahold of him is a mission when I send him a message to contact me he doesn't just so Laxy daze with a cavalier attitude of no bother for great client experience or customer satisfaction. receive a e mail from my consultant on Sunday must e mail on a specific e mail to which I do requesting call back once again to no avail. I was e mailing from 3 January 2024 and still am not sorted. stated he was on leave but there was not out of office received, how can an institution like this be so