milpark college

Dear [Recipient's Name], I am writing to formally express my deep concern and frustration regarding the ongoing issues my son has encountered at Milpark College. My son is currently in his second year, studying for a Bachelor of Commerce in Accounting. While we did not face any significant problems in his first year, the current situation has raised serious doubts about the quality of education and administration at this institution. We are facing the following problems: 1. Unresolved Exam Results: Despite the fact that my son completed his second-year exams last year, he has only received the results for one module. The remaining five modules are still unresolved, and when we inquire about this, we are told it is due to "incompetence" on his part. This is highly concerning, as we are paying significant tuition fees, and my son still has several years remaining to complete his degree. 2. Technical Failures During Exams: My son experienced severe technical issues while writing his exams, where the system took 20-30 minutes to reload, causing him to lose valuable time. Despite this, he was not given any extra time to make up for the delay. This has been compounded by the college's refusal to provide any footage of the exam session to verify these claims, despite our requests since November of last year. We have complained about this several times, even sending screenshots to their email, but we have not received any feedback. The college is quick to judge without providing any results 3. Lack of Communication and Support: When we attempt to address these issues, we are told to contact the student advisor, who is unable to provide any meaningful assistance. Additionally, we are unable to directly communicate with the programme manager, making it almost impossible to resolve the matter in a timely and efficient manner. As paying students, we expect transparency, accountability, and a high standard of service from Milpark College. The ongoing issues, lack of communication, and failure to address technical problems are unacceptable and are impacting my son’s education and well-being. We kindly request the following: • A prompt resolution of the outstanding results for my son’s modules. • Immediate access to the requested exam footage to verify the technical issues. • Direct communication with the programme manager to discuss how this issue will be rectified. • Compensation or adjustment for any academic disadvantage caused by these failures. We are deeply concerned about the ongoing problems at Milpark College and hope this matter can be resolved quickly and professionally. If we do not receive a satisfactory response within [a specific number of days, e.g., 10 days], we will be forced to explore further action, including escalating the complaint to relevant education authorities or seeking legal advice.