SI
Stephan I

1 reviews | Active since May 2023

15 Mar 2024, 20:17

Milpark administration is the worst

Ever since I started my tertiary educational journey distance learning was a must due to my employment obligations. I started my PGDIP in Financial planning last year June and the service was great, but in December their services became the worst I have ever experienced. A lady assisted me with the registration of 4 subjects. On 11 December 2023 the full payment was made and I received correspondence that everythinhg was in order for the 2024 year cycle 1,2 and 3. On 13 January 2024 they phoned me and said they made a mistake and they missed the pre-requisite subject. I asked them if I can do more than one subject per cycle due to it not being my mistake and the work back agreements with my employer has already been signed and finalised. They said they will help me to apply but it mean time they will register me for the pre-requisite. Ever since I have heard nothing, they didnt come back, and I have called 9 times where they transfer me 2 to 4 times and then just ring off. I have 7 mails where only the automatic reply returned. They still have all my funds and my bursary will lapse.

This is one if not the worst educational institutions and I would urge any prospective students to stay away. Milparks admin is the worst I have ever seen.

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Replies (5)
Milpark Education
Milpark Education's reply18 Mar 2024, 10:18
Official
Good day Stephan

I trust you well.

Thank you for bringing this to our attention.

Please know that Milpark takes these things very serious.

Kindly note that I have now escalated your request and will provide you with feedback soon.

Regards


Milpark Education
Milpark Education's reply19 Mar 2024, 14:11
Official
Hi Stephan

Please see communication sent to you from your Programme Manager:

Good day Stephan, Your complaint via Helo Peter refers.

I am so sorry to hear about your experience thus far. The PGDIP Financial Planning qualification is designed for students to complete one module at a time over a period of nine, ten or twelve weeks, depending on the module. Milpark offers five module cycles per year and you will be able to plan your qualification journey around these cycles. It should be noted that not all 7 modules are available in every cycle. I recommend the below study plan going forward: • Financial Planning PGFPEN-8 Cycle 2 of 2024 Commencing 19 March – 27 May Currently registered for • Corporate Financial Planning PGCFPL-8 Cycle 3 of 2024 Commencing 28 May – 29 July • Investment Planning PFPINP-8 Cycle 4 of 2024 Commencing 30 July – 7 October • Risk and Estate Planning PFPRES-8 Cycle 5 of 2024 Commencing 8 October – 9 December • Case Study PGCSTU-8 Cycle 2 of 2025 Commencing March – June (Dates TBC) Please advise if we should go ahead with the 2024 registrations as per the plan. Should you have any questions or concerns please feel free to contact. I hope to have informed you accordingly."

Regards
Milpark Education
Milpark Education's reply20 Mar 2024, 10:19
Official
Hi Stephan

Please see communication sent to you from your Programme Manager:

Good day Stephan, 

To follow-up on your query. If you commenced in Cycle 1 of 2024 your study plan would have been as follows: Corporate Financial Planning PGCFPL-8 Cycle 1 of 2024 Commences 16 Jan – 18 March Financial Planning Environment PGFPEN-8 Cycle 2 of 2024 Commences 19 March – 27 May Risk and Estate Planning PFPRES-8 Cycle 3 of 2024 Commences 28 May – 29 July Investment Planning PFPINP-8 Cycle 4 of 2024 Commences 30 July – 7 October Case Study PGCSTU-8 Cycle 2 of 2025 Commences March – June (Dates TBC) As advised in my previous email , five module cycles per year and every module is not available nor offered in every cycle. Based on this plan and the one of yesterday, the completion date of the last module remains in 2025. 

I hope to have informed you accordingly.

Regards
SI
Stephan I's update20 Mar 2024, 20:31
Reviewer Update
Good day,

Can someone capable of doing their work just call me, as I have phoned several times without success being transferred from one person to the other.

Thanks in advance.

Kind regards
Milpark Education
Milpark Education's reply22 Mar 2024, 08:33
Official
Good day Stephan

I trust you well.

Kindly be advised that I have informed your Programme Manager to give you a call.

You should receive a call by Monday, 25th of March 2024.

Regards