YT
Yolanda T

1 reviews | Active since Oct 2010

22 Jan 2018, 17:10

Making an equiry and application process is a nightmare, taking into consideration that their fees are exorbitant

I would like to express my overall dissatisfaction with Milpark Education‘s overall Student Services. Whenever you make an enquiry about anything they are so quick to tell how much it will cost, but the level of service compare to what they charge for it is appalling. First it was when I registered for a supplementary exam, I paid for my exam and send the completed form only to find that my name was not on the list of students writing when I arrived at the exam vanue. Worse nightmare is during registration time, I always have to go to hellopeter as a desperate means to get some assistance. I have made an enquiry on the 16 Jan 2018 about the module that is on my list of modules I’m supposed to register for and even received the book for it however the problem is that the module is not on the curriculum I’m studying. The feedback I received from different people from their student services is also different. One person said I dont have to register for the module and another person said it has replaced another module.Now I don't know which one is the correct information. My plan of starting with my studies early this year is being ruined.The fact that a module cost R5700 which is almost 4 times what UNISA charges we expect better from them. It’s the 22nd of January 2018 and my registration has not been finalised. When you contact their call centre you hold forever and have to wait till kingdom come for email feedback. It is realy frustrating being a Milpark education student. I can't wait to finish my qualification because I cannot endure this frustration any longer.

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Replies (1)
Milpark Education
Milpark Education's reply23 Jan 2018, 09:58
Official

Dear student

We apologise for the inconvenience and will follow up immediately. We will contact you as soon as possible.