lack of service

I am shocked and disgusted by the Lack of service Milpark provides , after sending numerous emails requests and trying to call just to get a simple answer on how to proceed to write your exam if your ID is lost 2 weeks has gone no response, when u try to call you are routed to an automated voice log for hours, I'm sick and tired of this institution I would like to cancel my studies with Milpark , exam is approaching and I cannot even access my mock exams