Give up on online process already.....Zero capacity

I have been waiting for study material for more than 4 weeks now. This has to be the worst private institution ever. I feel for students who are studying in this institution. Their communication is so bad, everytime you call the institution, you have to go through a receptionist who can't answer simple delivery process of study materials of the entire institution.

They are now claiming that they tried to deliver at a wrong address and I've never even received a single call from them.

Correct address and contact details was provided around the 10th of January.

The consultant that I am dealing with is of no use: