Frustrated with the poor service

I have been trying to get a transcript from Oct 2022 to date, I call the call center/student advisor still no answer. Its frustrating to be told that I should Log in to my profile when it has long expired and I keep explaining but it falls to deaf ears clearly. I'm frustrated now, I need to do other things so I can go back to school. When they want money I get feedback but when I want transcript no response on emails.