Extremely poor and subterfuge service

Since early January , I have been unable to access my digital study material and as a result has lost hours of study due to non working systems, I have reported this to Milpark multiple times, and agents said IT will get in contact, this is 7 weeks later and nothing has been done, Furthermore if you sent an email you are told to use the student help desk, which I also reported on the same call it is not working and it has not been fixed, I cannot access my vital source account because it requires a code which Milpark does not know anything about, it cannot be that when we want something sorted we have to resort to complaints for systems to be fixed, I should be putting all my focus on studying and gettingg ready but I am confined to only studying with my study, which is not always possible on the road