Extremely disappointing, feels like I am being ghosted

The reviews says it all. A classic example of a company that cannot have a work from home policy because the staff never phone you back, they do not have people that can assist when you phone in and a lack of knowledge is apparent when asking information about a course, and this is when you follow the prompts you should to get to someone in a department to help. Their receptionist answers most of the calls, can't transfer your calls and leaves messages with people that don't phone you back. It takes a week and 5 hours on the phone before just getting basic information, then their website doesn't work for another week to register you. Then you pay, then you have to phone and beg like a dog for your study material because they only give a third of what you paid for. Then they tell you, you need to e-mail when you phone and hope someone gets back to you (they usually don't or give an improper response after a delayed time), to get your study material. Losing another week of valuable time. What they do not seem to care about is that their students have families and are working, we already don't have a lot of time to study and need to plan our limited study time, but they don't care, as long as they get paid.