Extremely bad service from the support services team

I started my journey with Milpark on the 30th of June 2022. The entire registration process was effortless with the assistance of the support team. I officially started on the 18th of July 2022 with my PGDA. The requirement for PGDA is to spend 40 hours per week. I did my 5 hours every evening after work and 6 hours on Saturday & Sunday. However despite putting in all the time I managed to watch all the videos and attend the classes. However I could only get through one subjects questions. I then realized I'm going to need much more time than 40 hours as I'm not getting through all the questions. Therefore I made the decision to rather stop before I compromise my mental health as I would not be able to make PGDA with the time constraint. I then emailed Milpark on the 24th of July to find out how the cancellation process works. At first Amanda was very responsive and then I waited for 3 days before someone else responded and I had to send numerous emails before I received a response. On Friday the 27th of July Nadia responded to me stating Milpark received my cancellation letter I typed out however I need to complete a (Academic Committee CA Connect (other) application on the website. Whilst on the website I saw that there was a cancellation tab and I asked Nadia do I need to print the cancellation application form as well to which she rep**** "Kindly be advised that you only need to complete the Academic Committee application form in order to cancel your modules. Seeing that you already sent us a letter you may add in the description on the form to refer to attached letter. ". Today I emailed again to find out what is going on with the cancellation application seeing that the Academic committee sat yesterday only to receive the below email from Lebogang "Kindly note that we have not received all your documents (2022 application form) for the cancellation request. These documents are required for us to submit your request to the relevant department for processing. I have attached the application form to this email. Should we not receive your documentation within 24 hours , your request will be cancelled, and you will be required to re-apply."

I then tried to call Milpark to sort the problem out however support services can only be contacted via email hence the receptionist said she will escalate the matter for me. I then responded to Lebogang that I did not receive an email and that I sent in my own person cancellation letter. She then responded "Please note I have spoken to the Academic Committee and i was advised since you provided motivation for the cancellation request i can table the cancellation request, therefore note i have tabled the cancellation request for the 09th of August feedback will be sent soon to your Milpark emails." The 9th of August is a public holiday so once again that is not going to happen, so how much longer do I need to wait? I feel like this has been a disservice to your students. I did everything from my side to get this done in time for the academic committee meeting yesterday, submitted everything in time and now there is another delay once again and I have to wait another week or two seeing that there is a public holiday. This is really not fair. The email communication system that Milpark currently has is not working. Had I not followed up today my request would probably only have been seen by the academic committee in two weeks’ time. I don't think it is fair that I wait another week or two for a response and then there might be another issue again. I need someone from Milpark to contact me to sort this out as this emailing back and forth is not working and as I mentioned it is not fair that I have to wait another week for an answer after I did everything right from my side.

Even though this has been a horrible two weeks with Milpark’s support services team, I would like to acknowledge that the academic content and support is excellent.