Do not waste your money

I am currently enrolled as a Student for the Introduction to Business Management Module that has just come to an end.

This entire module has been extremely frustrating and no one at Milpark seems to take this seriously. Please have a look at the comments and frustrations of the OTHER students as well on the student forum where they explain their struggles and frustration and the lack of assistance that they have received.

My first concern is with regards to the Online Test B. I have done the entire test online but (like other students as well) failed to see my results. I then queried with Cyril with regards to this and he told me that the systems shows that I got 25% because it kicked me out after 13 minutes (even though I DID answer all the questions.) He then told me - as you can see in my attached screenshots the conversation we had, that IT will open up the test for me to REDO it. I asked him to please let me know when I can redo the test as I cannot accept 25% as a result (obviously unless I answered everything wrong, please provide me with a copy of my test so I can see my results). Cyril's response was "noted'. After a couple of weeks I received a message saying that my final results has been submitted and I have 25% for the test.

Then when I asked Cyril about it he informed me that those are my results and they are final. After HE told me that because of an IT issue I will be able to redo the test (see screenshots attached.).

The second frustration came in when I did the 8 hour mock exam for preparation for the actual exam. After doing the mock exam I was unable to get access to the actual exam and was unsure if I had to wait for a specific time or can it be done at anytime. As a full time employee, I needed to know what is happening so that I can make arrangements at work if need be.

I messaged Cyril twice with regards to my concern and he failed to provide me with feedback after answering several other students' queries. (screenshots attached). This ultimately led to me missing my exam. Also note the other students complaints on the tutor forum of their struggles on the ACTUAL exam. This is unacceptable.

For an institution such as Milpark I would expect better service and support first of all from the Tutor's, and secondly for IT to fix all technical issues as they arise.

You can see on my results from previous modules that I am a student that works very hard and for me to struggle like this on a module is not acceptable. We are paying a lot for our studies and we need to be able to perform for our hard work and not get "cheated" out of good results and distinctions because of the technical issues and incompetence on the Institute's behalf.