Do Better

I have been a student at Milpark for over five years, and I have never felt more disappointed and let down by the institution’s support structures, communication channels, and technical systems.

Recently, I encountered a technical error while trying to upload an assignment for online submission. Despite numerous attempts to seek assistance from the help desk—who were slow to respond and ultimately unhelpful—I missed the submission deadline for my module.

Now, I am being told to apply for a deferral, which comes at an additional cost. A new scope of requirements for the online submission will required, one would need to start from scratch, so much time lost into preparing the online submission, How is it fair that students are repeatedly burdened with the consequences of system failures that are entirely out of our control? And due to this you have to continuously dig deep into your pockets,

It feels as though we are being penalized for choosing Milpark. After years of commitment to this institution, I expected better. When will Milpark take accountability for the reliability of its systems and the quality of its support services?

Students deserve better fair treatment when errors occur on Milpark’s side.