Disgusting Service - No communication

I had initially requested registration on the 14 Dec 2023. Today I am told that a qualification that I could have completed in a year , will now take me 2 years as I have missed registration . They claim it was my employer who delayed the process however when I asked the consultant when registrations closed, she says I still have a lot of time as it closes in March. Today the entire story changed by Priscilla who said the cycle has closed and I would therefore only complete my qualification next year. Why are we not being informed about this ? I would have made payment as my initial request clearly states I do not want to miss any registrations.