Disgusting , inefficient service from Milpark business school

Terrible service from Millpark Education

I have recently app**** for a degree at Millpark, Paid the application fee of R600, received acceptance letter etc, I then spoke to Consultant named Lance from student adviser department advising him that I need more information , which he then submitted , however , I still required further information with regards to me applying for a bursary from my employer , i then emailed Lance on Friday the 1/02/2019 the relevant signed registration documents required by Milpark, he then only responds at 18:56 pm on Monday 4/02/2019 , I have then been trying to contact Milpark on ********** 001 / ********** / ********** but was on hold for at least 20 min at a time from Monday the 4/02/2019 until yesterday afternoon i eventually got through to a consultant named Auzy after being on hold for 15 min for like the 4th time , she then advised Milpark is awaiting payment and that I need to speak to Lance , she transferred me to Student advisory and then again i was on hold for 20 min and my airtime eventually ran out, I had also received an sms from Milpark stating that i need to contact them urgently yesterday with regards to my application , How can you send an sms to call back urgent and when I do call back you just cant through or you on hold forever, and this has been happening from last week , I have even sent emails to lance requesting a call back and to the email : ********** on Monday the 4/02/2019 and still have not received a call back , I really dont know what to or who to contact as i need more information on my registration, The service is disgusting especially when you assume you app**** at a business school like Milpark, How can your call center have an average of 20 min waiting per day or per call to get through to a consultant , I was referred by a colleague from work that Milpark does give good service , hence i chose to register with them but with service like this its totally appalling to a student and *********ly unprofessional ,I hope someone does call me back today from Milpark regarding this matter as i need to finalize my bursary application asap or i will take this matter further. Regards Sundharan Yelumalay Student number MI **********