LW
Laykin W

1 reviews | Active since Jun 2019

16 Mar 2023, 16:24

Disgraceful service

Service agreement levels are beyond repulsive. I've sent over 10 emails in the past two weeks and still no response from anyone. I've copied student services, support services, Lorraine Hina, Tracey Joseph, Keshia Adriaanse, Graduations and even Accounts department... I've tried calling numerous times and get transferred from pillar to post than my call gets cut eventually.

This is the worst service that I've ever received especially from a well known institution.

Would not recommend it to anyone.

0
Replies (11)
Milpark Education
Milpark Education's reply17 Mar 2023, 08:59
Official
Good day Laykin

I trust you well.

Thank you for bringing this to our attention!

Please be advised that we do take these things seriously and your query has been escalated.

Regards
LW
Laykin W's update17 Mar 2023, 09:03
Reviewer Update
Still have not received ANY feedback. I've been trying to call Ibtishaam Prince-Mosaval who sent me a quote to courier my transcript.... cannot seem to get hold of her or anyone else who can give me any feedback.
Milpark Education
Milpark Education's reply17 Mar 2023, 09:11
Official
Hi Laykin

Kindly be advised that our Graduations department is responding to your emails. Please check *** as the communication is sent to that email address.

Regards
LW
Laykin W's update17 Mar 2023, 10:37
Reviewer Update
I have responded to the email and provided an alternative number to be contacted on ASAP
Milpark Education
Milpark Education's reply22 Mar 2023, 09:54
Official
HI Laykin

I trust all is well and sorted.

Regards
LW
Laykin W's update22 Mar 2023, 10:56
Reviewer Update
Good day,

This has not yet been sorted!
Milpark Education
Milpark Education's reply22 Mar 2023, 11:15
Official
Hi Laykin

The graduations department will contact you soon.

Regards
LW
Laykin W's update22 Mar 2023, 14:11
Reviewer Update
This is ridiculous. I've been expecting feedback and yet no-one can put me through to the right person, no-one is calling me and no feedback / response on emails sent.
Milpark Education
Milpark Education's reply22 Mar 2023, 14:34
Official
Hi laykin

It has been confirmed that the WES APP was handed over to dispatch and the waybill number is ***.

Regards
LW
Laykin W's update22 Mar 2023, 14:36
Reviewer Update
Please email me the waybill number. No-one has sent it to me although it was confirmed to be sent.
Milpark Education
Milpark Education's reply22 Mar 2023, 15:02
Official
Hi Laykin

Your request has been responded to. Please check your email ***.

Regards