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Matthew L

1 reviews | Active since Aug 2013

27 Nov 2023, 12:31

Disappointing customer service

I have been emailing support since last week with a simple question and an agent has called me but not followed up again with an answer. I have emailed her again and not gotten a response, nor have I gotten a response when I emailed support again. I just need an answer to my question...

0
Replies (6)
Milpark Education
Milpark Education's reply28 Nov 2023, 08:43
Official
Good day  Maciej 

I trust you doing well.

Thank you for bringing this to our attention. Kindly be advised that Milpark take these things very serious. 

You will receive a call soon and your query will be escalated.

Regards


Milpark Education
Milpark Education's reply28 Nov 2023, 08:54
Official
Hi  Maciej 

Kindly be advised that I tried calling you to the number provided but no response.

Please advise when to call and OR please advise on your query.

Regards
ML
Matthew L's update28 Nov 2023, 11:24
Reviewer Update
My phone did not ring. No missed calls
Milpark Education
Milpark Education's reply28 Nov 2023, 12:24
Official
Hi Maciej 

Thank you for taking my call.

Kindly be advised that I have escalated to the PM as requested. 

I have requested from your Programme Manager if the modules BREM01-7  and INBU01-7 are updated in order for you to purchase it before hand.

I will revert back to you soon.

Regards
Milpark Education
Milpark Education's reply29 Nov 2023, 14:38
Official
 Hi Maciej 

Thanks for taking my call.

As confirmed telephonically, the module  BREM01-7 can be purchased as it stays the same but module  INBU01-7 still needs to be updated.

Once again apologies for the inconveniences caused.

All is now in order.

Regards
ML
Matthew L's update29 Nov 2023, 15:28
Reviewer Update
This has been resolved, thank you very much to Jodi. This was handled very professionally thank you.