Devastated

Once again, I had a frustrating experience with Milpark. To avoid network issues, I chose to write my exam at an Absa office. Everything seemed fine until 10:50 a.m., just as I was about to begin. After scanning my ID, the system became unresponsive. I contacted technical support and was advised to restart my device, which I did, but the issue persisted. They then suggested I connect using a network cable—which was already connected.

I struggled for nearly 50 minutes trying to resolve the issue. By the time I finally managed to log in, I only had 20 minutes left to complete the entire exam. I asked the support team to extend my time, but they said it was too late and that the program manager had declined the request. I did my best to answer as much as I could in the limited time, but I couldn’t finish all the questions.

I then moved on to Test B, which had already started while I was stuck on Test A. I again requested additional time so I could at least try to pass using Test B, but was told it wasn’t possible. To make matters worse, I was kicked out during my last question and informed that the program manager was unavailable to assist me—this came from technical support.

I was devastated. I cried because this is my final subject, which I’m repeating due to similar issues I faced last year. I was supposed to graduate this year, but that didn’t happen because of this same subject—one I’m paying for out of pocket. Last year, Boitumelo tried to help but eventually stopped responding, and I felt abandoned in the middle of everything.

At this point, it feels like Milpark is setting me up to fail so I keep repeating the subject and paying again. I honestly don’t know what to do anymore. I’ve submitted a deferral request for a rewrite, but I don’t know if it will be approved—or if I’ll be forced to repeat the subject yet again. Milpark continues to disappoint, and it feels like no one is willing to support students, even in their final year.