Complaint Against Milpark – Unfair Examination Breach Accusations

I am absolutely perturbed and appalled by the unfair treatment my sister has received from Milpark. As a dedicated and hardworking professional, she is employed at Old Mutual as a Financial Advisor and enrolled with Milpark with the intention of obtaining 120 credits by May 2025, as this directly impacts her job. Additionally, she carries the responsibility of supporting our widowed, pensioner mother, making this qualification essential for her career and family obligations.

In late October 2024, she had an unfortunate mishap when her laptop fell while en route to meet a client, resulting in a damaged screen. To continue her work and studies, she had no choice but to connect a monitor to her laptop. This setup was necessary for her business operations, as reflected in the attached image.

She wrote her Financial Planning Income Tax exam on 4th November 2024, which was the only outstanding module. As per the exam requirements, she completed the 360-degree room scan, ensuring the entire area was visible. Additionally, all necessary system checks, including Wi-Fi connection, microphone, and desktop connection, were completed successfully before she was allowed to proceed.

Despite adhering to the rules, on 10th December 2024, she received a *"Notice of Breach of Examination Rules"**from the Milpark Disciplinary Department . The notice also outlined the appeal process and informed her that she could rewrite the module on 13th January 2025.

Following the outlined procedures, she requested evidence on 13th December 2024 and received an acknowledgment on 17th December 2024, stating it would be provided within three business days. However, she only received the video footage on 13th January 2025, one month later, on the very day of her rewrite. The footage contained no evidence of cheating, no use of a cellphone, and no indication of external assistance.

She submitted her appeal on 11th January 2025 but has yet to receive any acknowledgment or response from Milpark.

Despite this unjust treatment, she wrote the exam again on 13th January 2025. Before doing so, she proactively contacted Milpark's support team via chat and spoke with Ashleigh Nolan, informing them of the situation and her use of a monitor connected to her laptop. She even updated this information on her student profile to avoid any further misunderstandings.

However, on 4th February 2025, she was again accused of the exact same breach as before. This is completely unacceptable.

What is even more concerning is that multiple similar complaints have been posted on Hellopeter, suggesting that this is a recurring issue with Milpark. It is evident that they have serious internal issues that require immediate attention.

I strongly encourage anyone experiencing similar injustices to report Milpark to the Department of Higher Education and Training (DHET). Their unfair practices are affecting students' futures, careers, and livelihoods. This cannot continue.

I demand that Milpark take immediate action to rectify this matter and respond to my sister’s appeal. A student’s future should not be jeopardized due to inefficiencies and baseless accusations.