Communication Issues

Dear Milpark Education,

I hope this message finds you well. I am writing to express my concerns regarding a series of issues I have encountered with Milpark Education that have significantly impacted my academic experience.

My studies began at the start of this year (2024) with high expectations, as your initial communications conveyed strong support. However, I faced a critical issue when I was scheduled to take the Business Management INBM02-05 final exam on August 26, 2024. Unfortunately, the exam communication indicated that the exam “opens on the 26th/08,” which I interpreted to mean I could access it at any time that day. As a result, I missed the exam and was required to apply for a deferral, incurring an additional cost of R1020.00.

I accept responsibility for not seeking clarification sooner, but I anticipated more comprehensive communication regarding such important details.

After paying the deferral fee, I emailed my proof of payment to *** on September 25, 2024, inquiring about how to access my rescheduled exam.

Regrettably, my email went unanswered. I followed up on October 8, October 15, and October 18, but received no response despite my exam being scheduled for October 24, 2024.

On October 21, 2024, after still not receiving a reply, I decided to call support. I was informed that I should have submitted my inquiry through the Milpark website instead of via email. I had never heard of this process, which differs from the instructions in your textbooks and call centre BOT.

I then lodged my challenge through the website, ensuring that all relevant documentation was attached.

Two days before my exam, I finally received an email from Support@Milpark requesting proof of payment again. I promptly rep**** and called to confirm receipt of my email, as I received an auto-response stating that my email had been deleted without being read.

Given the urgency of my situation, I would appreciate your assistance in resolving this matter promptly. I look forward to your response and guidance on how to proceed.

According to support, the matter is now escalated, but I remain concerned that I will not receive the answers to my basic question before my exam is scheduled to start.

My question: How do I access my deferred Business Management INBM02-05 final exam scheduled for October 24, 2024, and what time does it start?

Sincerely, MI***