RA
Robyn A

1 reviews | Active since Dec 2024

13 Dec 2024, 20:01

Can't register for my final modules.

I have been a student of Milparks for 3 years now. I have always managed to do my own registration, however they have now changed this to have "retention consultants" to do it for you.

They are pointless. I have apparently been preregistered for my next year of modules for approval on the online platform - I have sent numerous screen shots to show that there are ZERO modules registered. I cannot self register as there are only 3 modules available all of which are subject to outstanding module completion and I am not able to register or select any of the electives I signed up to the degree for as they are no longer available to me and were never made available.

The case to assist and resolve my registration keeps being closed without any resolution or assistance. My emails unless to the support desk, which keep failing at this, are also continuously ignored.

How am I meant to complete my degree if I cannot successfully register? Surely someone employed by the School should be competent enough to manage assisting me in correctly registering for my modules?.

0
Replies (5)
Milpark Education
Milpark Education's reply17 Dec 2024, 07:39
Official
Good day Robyn

I trust you well and thank you for your query.

Kindly please be advised that Milpark takes these things serious.

Your complaint will now be escalated, and feedback will be provided.

Regards
Milpark Education
Milpark Education
Milpark Education's reply17 Dec 2024, 08:31
Official
Good day Robyn

Kindly be advised that feedback has been provided to you to the provided email address.

Regards
Milpark Education
RA
Robyn A's update06 Jan 2025, 10:24
Reviewer Update
STILL NOT RESOLVED.

The Millpark Team keep closing the case as resolved when in fact it has not been!

I am meant to resume my studies in 2 weeks and have not been able to register!?
I am then told to reapply for Admission to a course I have been enrolled in for the last 3 years?!

Honestly starting to feel like I am being conned.
Milpark Education
Milpark Education's reply06 Jan 2025, 15:03
Official
Good day Robyn

Thank you for your response.

Indeed, will your query be escalated and you will be contacted soon.

Regards
Milpark Education
Milpark Education
Milpark Education's reply08 Jan 2025, 09:00
Official
Good day Robyn

I trust you well.

I can confirm that Milpark has been in contact with you via email regarding your registration.

Regards