Blatant Refusal to Refund Student Credit Account

I have had to resort to this platform as the "diligent" admin staff at Milpark have let me down.

I have logged a refund request after cancelling my studies on 14/10/2024, submitted all the required documents and 2 weeks later, on 24/10/2024 I receive an email from Moeneebah Samuels at around 10:00am requiring additional documents and an expected deadline of 48hrs on these documents. Imagine my shock when the very same person sends me an email on 25/10/2024 the very same time saying my refund request has been cancelled. The 48hrs had not lapsed yet????

Amongst the supporting documentation provided, I attached proof of payments from both myself and my employer as well as an email and POP that I made to reimburse my employer for the payment. I even attached in the email the contact person and details to verify this arrangement as I have also attached my Payslips that reflect that the balance has been settled with my employer and the account is now mine.

All this because I forgot to add the amount that Milpark needs to refund me like it is not on the account statement that they have on their records? Please don't annoy me.

Email Reference for this comms is : CRM***.

To be kindly resolved ASAP. I have a loan to settle.