BAD SERVICE

I enrolled in January 2022 - Higher certificate in Short Term Insurance. This alone was awful. My agent never got back to me, my agent always told me “I’ll call you back” then he never does as promised and on top of that he goes on leave. I get a second agent, same process! But, I finally enrolled successfully after lots of frustration and moaning.

I write my first test, this test consists of 20 multiple choice questions and I got an hour to write it. In the last 15 minutes we had loadshedding and I was unaware of it. I could not get my computer running again as I was kicked out of the test and could not get back in (made mobile phone the hotspot). I was not able to fully submit my test and reported it on the Forum, emails sent, phone calls etc. NO RESPONSE. ABSOLUTELY NO RESPONSE.

I got my final marks and I failed my subject because of this test that was never submitted. When I sent out my last email and asked them but why does no one reply to emails, can I rewrite the test or can they just take the answers that is in there to mark it. I got a response that my email was sent to someone else and no response for 5 days! I then sent the person another email, not a very nice email to receive from a student and there I finally got response. I am too late to request to rewrite the test and I need to pay R1800 to rewrite my exam to pass my subject.

When I missed a payment on my studies after personal events in my life, I constantly got emails from Milpark and they are very on track with who owes them money, but they cant deliver a decent service!

Now, Milpark Education you are not getting a cent from me again!

What are you going to do about this situation?

You are welcome to contact me anytime. *** ***