bad service

So I took out a loan to pay for 2 modules this year. I then received an email weeks before assignments were due that I cannot continue with the course due to poor performance. So i hadnt submitted anything yet nor received any further study material. I asked for a refund on the R13000 I paid and submitted all documents requested from me. The guys working on the support email are unprofessional and on top of that I received another email stating that I'm going to get R5000 back with a vague statement, what the f**** happened to the other R6000. I want a full refund back as i havent touched your courses i paid for and you decided to kick me out. I want my money TODAY if not I'm going to report this on every social media platform and also take you to the lawyers because you are causing me financial distress and a mental break down. If i was owing you, you would've taken my name to lawyers and ITC

I WANT MY R13000. I regret not listening to my colleagues who warned me about this institution and how unprofessional you are