Bad experience

Good day I am following up again as I am still not receiving any assistance. I specifically mentioned that I need to submit the required documents by end of day today, as I have secured a sponsor who is willing to settle my outstanding balance. At this point, it feels as though the urgency of my situation is not being taken into consideration. I am genuinely concerned that if there are delays on your side and the submission is late, the sponsor may decide not to proceed with the payment. This situation is extremely frustrating, and I kindly request your urgent support in resolving this matter today. case number: CAS-426649-L9V1B2. Can someone sort out this issue immediately. I have to submit by end of day today