bad attitude

I am really angry with the way I've been serviced by Shaun Abrahams,everytime I phone he gives me an attitude n today I just had enough.I phoned in today just to find out about my exemption progress n I spoke to Shaun Abrahams he then ask for my student no after then he kept me on hold,then I was transfered to switchboard without being informed or even being helped by Shaun.am not studying for free there and when I phone the student services I expected to be serviced not given an attitude so if Shaun does not want to help student he better get another job then.