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Michelle M

1 reviews | Active since May 2025

27 May 2025, 13:15

2 months still no refund from Milpark

I recently cancelled my program at milpark . As per their refund policy I was supposed to forfeit of the fees I paid and an amount was supposed to be refunded to me.

I sent all the documents all they do is send me from pillar to post. It's almost 2 months of lodging this complaint. 2 weeks ago I emailed them again they said in 7 days I will have my money to date nothing.

I emailed them again only to be told my refund was put on hold and I have to send again my details.

Such an appalling response . To think I held them to a high standard. Help desk is useless all they can say is email us again.

To think they don't contact me , I have to contact them. Never again studying at milpark

0
Replies (6)
Milpark Education
Milpark Education's reply28 May 2025, 10:40
Official
Good day Michelle

I trust you well.

Thank you for bringing this to our attention.

 I can confirm that there was a delay on your refund due to not receiving the required completed documents as requested by our finance team. 

As per our records, your bank confirmation letter was received.
Kindly be advised that your refund request was now escalated to our finance team for processing.


All is in order.

Regards
Milpark Education
MM
Michelle M's update29 May 2025, 16:12
Reviewer Update
Why do you insist on taking me for a fool.
I just received yet another email. You need more documents from me , it's never enough with you guys.

For a business school I really expect better and a more professional conduct.
Today all is well and by tomorrow it's yet another story.

Ever since I started with milpark , I have been using the same account it was a debit order , but for some reason for you to refund my money back into the same account I have a bunch of supporting documents to send .
Back and forth yet again .

Pay me back my money please . Yoh
Milpark Education
Milpark Education's reply30 May 2025, 08:53
Official
Good day Michelle

Thank you for your response.

Kindly be advised that your documents are being verified by the Finance team.

The required documents need to be in order to process your refund accordingly.

I can confirm that you are being assisted and kindly forward the required documents if you have not done so yet.

Regards
Milpark Education
MM
Michelle M's update02 Jun 2025, 09:31
Reviewer Update
I'm back again .
Last response you said you are going to pay me by 31 May2025.

Chantelle called me and I sent yet set of documents

Guess what this morning I'm receiving yet another request for more documents.


I don't know what's so difficult to just refund me my money.
2 months of sending documents.
2 months or back and fourth.
This is definitely a **** I'm telling you.


PAY ME BACK MY MONEY
MM
Michelle M's update02 Jun 2025, 09:33
Reviewer Update
I think I need to escalate this matter to ombudsman.
Utter ridiculous 2 months
Milpark Education
Milpark Education's reply02 Jun 2025, 13:42
Official
Good day Michelle. We regret that your experience with us was unsatisfactory, and we want to assure you that we treat such matters seriously.  Your query is being thorougly investigated and feedback will be provided via email to your institutional email address.  Thank you for your patience and understanding.