Waitung 5 months for my order

I feel like I have been ******. Terrible service. No feedback on my order placed in September 17. I was asked to make full payment in November 17. I do not even know if my items are built as per my request. No one has contacted me in this regard. I have been patient, with feedback on my enquiry with this like fabric delay etc. But I have had enough. I feel like I have been ******. I require a full refund because I believe my order has not been made due to material being out of stock