Poor Customer Care and Ignored requests for a refund

To say the service is pathetic, would be a compliment.

5 months after having paid R4 950.00 for my order, still my goods have not been delivered. I've called, emailed - and sent from pillar to post, with the promise to investigate and no one getting back to me.

Today the consultant Marco Wood told me straight on email that "they have a lot of clients and will attend to my matter" So rude, so disrespectful, so inconsiderate.

I asked for a refund and proof of payment to be sent to me since they've failed to deliver, my emails are being ignored. No one is willing to tell me what the issue is.

I want my money back.