(Milo Design) MARK WOOD - Unprofessional & ********* business practice

Please help me A friend of mine sent me this link, https://www.ecr.co.za/news/consumerwatch/beware-ombud-warns-consumers-about-five-online-retailers/

After my dealings with Marco and Danie at Milo Designs and their failure to communicate through the correct channels of professionalism, I came across reviews, google reviews, hello peter reviews rating the company as very bad service. At this stage & will really appreciate some advice on how to handle and deal with Marco Wood & Danie And the process of the legalities & refunding my money, due to the failure of product delivery I have fallen victim to Milo Designs, I ordered a bed in June. Milo Designs are very unprofessional and rude people to deal with ( Marco & Danie) Threatening the Delivery saying things like if I wish to be so forward I can have the goods collected at their store If I do not settle the balance before delivery, (Deposit paid) then I can collect the goods at their store. After balance was settled, date of delivery would be 15 working days, that was the Friday 30th August 2019

I assumed Balance can be paid as soon as good were delivered – the Email received from Danie was so abrupt and very unprofessional, basically demanding an apology or else I would have to collect my delivery myself from kzn

Dear Marco – If client does not wish to settle the balance please arrange for client to collect goods at the Durban store. from Danie I then apologized saying that I completely misunderstood

I then emailed on the Friday the 30th August, to find out what time will the goods be delivered, so that I can arrange access for the delivery, Marco then rep**** and said he will find out and let me know.

He did not let me know, I provided him with my cellphone number, he has my email address and the correct residential delivery address

Monday 02nd September, 2019 ( Happy Spring) I contacted Marco Via Email- Marco rep****, saying that as soon as he has feedback as to why the delivery did not take place, he will revert back to me, refusing to provide a cellphone number to contact him on, saying that the signal is bad in his office. And the best method of communication is email. If I phone the number provided as per invoice , the phone rings continuously with no answer.

I then added that if the delivery does not take place by the end of business that I want a full refund, He then rep**** saying that if I read the terms and conditions they do not do refunds, and if I wish to be so forward I can collect the order from the shop in Durban.

To top it off he ends his email with ( Have a Kick ass day!)

Who on earth does this Marco think he is!

1- There are laws and legalities

I have all the emails from Danie And Marco I am becoming rather impatient. especially after reading all the reviews of Marco & Danie at Milo Designs

They do not get back to me on the delivery, what are with all the excuses. I have heard, all kinds of excuses His responses are always forward and outright blunt

I work in client services & if I had to speak to clients the way he has rep**** to me, there would be numerous amounts of percussion's I have also worked for interior designers and have dealt with numerous amounts of suppliers/ Manufacturers. During the time I have not once come across such unprofessional rude abrupt … like Marco & Danie

I asked when will my order be delivered? Marco responds saying I should let him know when and then he will see what he can arrange. I respond- I am still waiting for my order- Marco responds saying ( I Know ???? ) with a smiley face

This has made me very frustrated Do they think they can get away with such disgraceful client services. Without a the correct date of delivery. I have to make arrangements for access

I have asked for address of the business, the business premises has moved on the 31st August 2019

Please advise

Regards