Londy L

Please I seriously require assistance regarding the bad service received from Danie and Marco Wood working for Milo Designs. I purchased a bed-set with an amount of R8000 on the 20th December 2018. I was told that delivery take up to 6-8 weeks and the timeframe has lapsed long ago. Initially I was communicating with Danie whom later told me that they are experiencing challenges and will attend to my order once resolved. I then requested for the CEOs contacts as I was getting annoyed by the back and forth responses from Danie which were not helping. Danie gave me the email address of the CEO and was told that he only communicates via email and that as the staff they are not allowed to share the CEOs contacts. I then sent Marco Wood (CEO) all the communique that took place between myself and Danie. He promised to follow-up with the factory and revert to me with the feedback. Whenever I send him emails he will respond and sometimes not. I recently sent him a follow-up email requesting my refund since there was no delivery made from their side and was told that they do not give out refund. I then responded to his email to say he is not in a position to utter such statement as he did not deliver the purchased goods from his end and that his behaviour is against the Consumers Act. Now Marco is not responding to my emails period.