compalian on no delivery and dishonest of a lady who is takung oders

i have odered headboad with pedestals and 2side mirrors.ive paid in full and they adviced me to wait for 10weeks to deliver,its. been 12weeks now not recieving my oder.they told me that they communicating with their manager only on whatsapp and they dont know where warehouse is.im sensing ***** in all of this