Bad service, Milo Designs

I laybyed a bedroom suite in November 2017 and paid 50% of the R11 000. In February 2018, I settled the remainder. I have been inquiring since then till now and all I get is empty promises. The sales rep, Danie, doesn’t take calls but only responds on WhatsApp to say he will follow-up with with the factory or CEO. I emailed the CEO Marco Woods, he responded with an apology and from there, he just ignores my emails. I requested for my refund, they told me they don’t refund. Their service is appalling because I don’t owe the bedroom suite. I paid for it fully. They can neither refund nor deliver.