Your mistake and I must pay
<p>On the 9th of November I made an order via email for 9" (23cm) three layer ice-cream cake. According to the website the price for this is R380. I went to collect on Saturday 12 November. After payment I realised that I had paid a total of R510 plus an additional R55 for "Extras Cake Picture". I have emailed the 3 Rivers Milky Lane branch regarding this on the 14 November. To today I have had no response as to how the situation will be rectified. </p>
Thank you very much for taking the time to report your experience with our Three rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milky Lane Customer Care
Thank you very much for taking the time to report your experience with our Three rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milky Lane Customer Care