Yet again

Regarding my complaint on 27/02/2022 , around 17:00 I took my kids out to Durban beach front and to have milky lane,waffles and milkshakes, Which we have almost every week. I redeemed my vodabucks points which is from vodacom,to get a R50 voucher redeemable in store.However the first milky lane (bigger store under joe kools) did not want to redeem the voucher and told me to go to the store across (the smaller store next to my dinner). On arriving and asking them they also told me that they do not accept the voucher.i found this strange because friends and I have done this before and redeemed at Gateway store.i didn't want to disappoint my kids but didn't carry cash to the beach area.so I phoned Customer care to ask if its only selected stores.the lady who is so polite assured me its all the stores and asked me to proceed back to the store as she would speak to the manager of the store.i went back to store and asked for the manager, who then spoke to the customer complaints division who then told the store what to do,however the store manager did understand or maybe could not follow correct instructions over the phone. I gave the store manager and cashier my voucher but no luck, after several trys,Customer service told me to should send an email and they would escalate the matter. My kids with so milky lane looked upset and with no cash on hand I decided to go to ushaka milky lane,to save time I phoned the ushaka branch and I was told that they do accept the voucher, however when I presented the voucher it did work because of inputting at the previous store. I had no other choice but to exchange my points again just to get a voucher to keep kids happy.i phoned the ushaka branch again and presented the new voucher and it went through with no problem.Marriam at the ushaka branch is the most polite and helpful person you can ever get. Please bear in mind I had to exchange my points which is worth R170 to get a R50 voucher. One may think it is only R50 but I've been with this brand for a long time and never ever had a problem with their products. The visit on 27/02/2022 really was disappointing and with me exchanging for two vouchers instead of one,then phone calls and not forgetting the extra travel and parking costs just to get a milky lane product. Attached is pictures requested by customer complaints division , it shows the wicode as you can see i had to exchange at two times. The other picture is of the vodacom app showing the milky lane logo and exchange of points amount.

This email was sent on Sunday night im still awaiting feedback from customer service. Kind regards Nahim