RH
Raeesa H

1 reviews | Active since Dec 2014

13 Apr 2017, 00:49

Worst milky lane experience in Cavendish Square

<p>My family came for a visit from the Free State and considering there is no milkylane in Bloem I decided to take themy for a treat. What a waste of money! I mean you don't go to an ice cream. shop and spend almost R400 bucks to get ****py service and terrible ice cream!!!! First of all the service was pathetic!!! Secondly, it took 15 minutes for them just to ring my order up and another 20-25 minutes till my order came. I mean how long does it take to swirl ice cream?!!! Half the order was of an "ok" standard the other half failed dismally. A double thick bubblegum milkshake was runny tasteless milk. it was sent back twice and each time it came back it was worse. the waffles we ordered was a sorry excuse for waffles. half baked and completely disfigured. let me not start on the cones. let me just say that a cheap R5 cone from McDonalds would have been more value for money!! and lastly, how is it that certain milky lanest gives you the proper big sundae glasses while others give you those tiny ice cream cups but charges you the same amount of money for the sundae??? that's ***** and a *******. if you giving me half the sundae I want to pay half the price. I want to get the items in the same way it's advertised!!! I don't buy and PAY for a Ferrari and get sent a Toyota and expect to be happy about it!</p>

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Replies (3)
Milky Lane
Milky Lane's reply15 Apr 2017, 09:55
Official

Thank you very much for taking the time to report your experience with our Cavendish Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Milkylane Team.

RH
Raeesa H's update20 Apr 2017, 15:41
Reviewer Update

I'm absolutely not happy with the response to this review. I want to speak to someone from milky lane head office customer service directly!

RH
Raeesa H's update20 Apr 2017, 15:42
Reviewer Update

I'm absolutely not happy with the response to this review. I want to speak to someone from milky lane head office customer service directly!