sS
shakil S

1 reviews | Active since Dec 2016

19 Dec 2016, 21:19

worse ice cream cake ever!!!!

<p>I placed an order for an ice cream at milky lane gateway. From service to the staff and also receiving the cake was excellent. .......BUT the cake itself was terrible. The cake was like flavoured ice. To think I paid over R500 for this , it is not acceptable at all. People at my kids party could not believe that how bad the ice cream cake was and stated they will never order an ice cream cake from milky lane again. Very , very disappointed. </p>

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Replies (2)
Milky Lane
Milky Lane's reply21 Dec 2016, 13:30
Official

Thank you very much for taking the time to report your experience with our Gateway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team

Milky Lane
Milky Lane's reply21 Dec 2016, 13:37
Official

Thank you very much for taking the time to report your experience with our Gateway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Milky Lane Team