1 reviews | Active since Feb 2016
very rude and unprofessional
Myself and my husband took my sons out for lunch on a Sunday afternoon and then to play some games. After we went to milky lane. I placed order and had to give it twice because the girl helping me was listening to her colleagues.they were speaking in Xhosa so I couldn't't understand what the convo was about. Eventually she took my order and then I handed her my debit card. All this while she is speaking to her colleagues. She stood with my debit card in her hand for about 3 minutes and then I couldn't't keep it in anymore and I asked her nicely to please assist me then she can finish her convoy. She looked at me so ugly like I must shut up and gave me my order with another rude look. My youngest son decided he also want ice cream after all and then she was so irritated that I ordered again.I didn't't change my order I just bought another thing. Didn't't seem like she wanted the extra business I brought to the shop.
Thank you very much for taking the time to report your experience with our n1 City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
Thank you very much for taking the time to report your experience with our n1 City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Milkylane Customer Care
