Very disappointed customer!
Hello on Sunday 29 July I went to Milky Lane Kenilworth Center on arriving there was such a long que,and all the staff that was there was busy at the ice cream machines trying to figure it out....they clearly did not know what they where doing....finally after standing for about 20min one of the staff members came to the till and started taking orders, eventually it was my turn to order and the I was told they can't give me the ice cream I wanted due to the ice cream not being right it's too soft?I then ordered something else waited another few minutes to get my order and it was not evens the things I wanted??by then I just gave up took the stuff and left!
Thank you very much for taking the time to report your experience with our Kenilworth Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team.
Thank you very much for taking the time to report your experience with our Kenilworth Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Milkylane Team.